The Role
Led the end-to-end delivery of high-availability SaaS infrastructure, with a core focus on multi-tenant architectural integrity and platform scalability. I directed the engineering of APIs and data models to simplify complex integration flows, collaborating deeply with engineering teams on system design to ensure robust performance and operational transparency under extreme load.
Key Achievements
Data & Observability Strategy
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Internal Data Strategy: Architected an internal reporting transition from Azure Workbooks to Google Big Data, reducing reporting friction for internal teams and enabling real-time usage insights.
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System Observability: Engineered data models and automated alerting to provide operational transparency, ensuring robust performance monitoring of high-integrity systems.
Platform Infrastructure & Scale
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High-Scale Architecture: Re-architected SaaS infrastructure to handle peak 40x traffic surges while reducing operational costs by 25% through improved resource efficiency.
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Multi-Tenant Integrity: Led the delivery of high-availability SaaS infrastructure, focusing on multi-tenant architectural integrity to support global platform scalability.
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Regional Deployment Optimisation: Orchestrated low-risk software rollout strategies by analyzing regional usage patterns (e.g., iGaming vs. Banking), timing global updates during specific low-traffic windows.
Integration & Developer Experience
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Integration Efficiency: Reduced partner and client integration timelines by 50% through API/SDK simplification and the delivery of high-fidelity example apps and streamlined documentation.
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Security Engineering: Formalised an engineering deep-dive into Apple and Google platform attestation requirements to deliver a vital security feature for IBM, staying ahead of regulatory deadlines.
Internal Enablement & Productivity
- Self-Service & Productivity: Delivered a comprehensive self-service interface for configuration management, technical log reviews, and key metric dashboards, reducing operational support overhead by 50%